Returns and Refund Policy

At lekecik, your satisfaction is our top priority. If you are not entirely happy with your purchase, we offer a simple and hassle-free return and refund process. You have 14 days from the date you receive your order to initiate a return.

Return Policy

Return Window: You may return your item(s) within 14 days of receiving your order.

Conditions for Returns: To be eligible for a return:

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging, with all tags, accessories, and documentation intact.

Non-Returnable Items: Certain items are not eligible for return due to hygiene or customization reasons. These exceptions will be clearly stated in the product description.

Return Method: Returns are accepted via mail only.

Return Label: A free return label will be provided upon request.

How to Initiate a Return

  1. Contact Us: Email us at info@lekecik.com within 14 days of receiving your order. Include your order number and the reason for your return.

  2. Receive Instructions: Our team will send you detailed return instructions and a free return label.

  3. Package Your Item: Securely package the item in its original packaging, ensuring all accessories and documentation are included.

  4. Ship the Item: Use the free return label provided and drop the package at your nearest post office or courier location.

Refund Policy

  • Inspection Process: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

  • Refund Timeline: Approved refunds will be processed within 7 business days and credited to your original payment method.

  • Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all shipping costs. Otherwise, the original shipping fee (if applicable) is non-refundable.

  • Restocking Fees: No restocking fees apply to any returns or refunds.

Exchange Policy

We offer exchanges for eligible items within the same 14-day return window. If you wish to exchange an item for a different size, color, or model, contact us at info@lekecik.com, and we will assist you with the process. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at info@lekecik.com with your order details and photos of the damage or defect.

  2. We will evaluate the issue and offer either a replacement or a full refund, depending on your preference.

Summary

  • Return Window: 14 days

  • Item Condition: New, unused, and in original packaging

  • Return Label: Free and downloadable

  • Refund Processing Time: 7 business days

  • Exchanges: Accepted for eligible items

  • Restocking Fees: None

CONTACT US

If you have any questions or need assistance, our team is here to help!

Email: info@lekecik.com
Phone: +44 74 18 31 44 56
Address: 65 Pool Road, Telford, TF2 6RP, United Kingdom

Opening Hours:

  • Monday–Friday: 09:00 – 18:00

  • Saturday–Sunday: 09:00 – 14:00

  • Average Response Time: 24–48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!