FAQ

Welcome to the lekecik FAQ page! Find answers to common questions below. If you need further assistance, don’t hesitate to contact us.

General Questions

Q: What is lekecik?
A: lekecik is a UK-based online store offering high-quality products designed to enhance your daily life.

Q: How can I contact you?
A: Reach us via:

Orders & Payments

Q: How do I place an order?
A: Browse our website, add items to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept:

  • Major credit/debit cards (Visa, MasterCard, American Express)

Q: Can I cancel or modify my order?
A: Yes, if your order hasn’t been processed. Contact us immediately at info@lekecik.com or +44 74 18 31 44 56

Shipping

Q: What are your delivery times?
A:

  • Processing: 1-2 business days.

  • UK Delivery: 3-5 business days after processing.

  • Total Delivery Estimate: 4-7 business days from order placement.

Q: Do you offer free shipping?
A: Yes! Free standard shipping on all UK orders.

Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships.

Returns & Refunds

Q: What is your return policy?
A: You may return unused items in their original packaging within 14 days of delivery.

Q: How do I initiate a return?
A: Email info@lekecik.com with your order details, and we’ll provide instructions and a free return label.

Q: How long do refunds take?
A: Refunds are processed within 7 business days after we receive and inspect the return.

Products

Q: Are your products high quality?
A: Absolutely! We rigorously select and test all products to ensure top-tier standards.

Q: How do I choose the right product?
A: Review detailed product descriptions and images, or contact us for personalized recommendations.

Account & Privacy

Q: Do I need an account to order?
A: No—you can check out as a guest. Creating an account lets you track orders and save preferences.

Q: Is my data secure?
A: Yes! We use advanced encryption and comply with UK data protection laws. Learn more in our Privacy Policy.

CONTACT US

If you have any questions or need assistance, our team is here to help!

Email: info@lekecik.com
Phone: +44 74 18 31 44 56
Address: 65 Pool Road, Telford, TF2 6RP, United Kingdom

Opening Hours:

  • Monday–Friday: 09:00 – 18:00

  • Saturday–Sunday: 09:00 – 14:00

  • Average Response Time: 24–48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!